FAQ for Tom Harris Customers

OUR PRODUCTS: 

What material is the case made of?

Our cap case is made from durable hard plastic. Our bumper cases are made with a frosted plastic back surrounded by a rubber bumper.

Is the print a sticker or a decal?

No, your customized image is printed directly onto the case with digital printing and it will not fade, scratch or peel off. 

USING THE CUSTOMIZATION PLATFORM: 

What are the file requirements for uploading my own photos and/or artwork?

All images must be in JPG format and less than 10 MB in size. Your photo or artwork should be high in resolution, 300 dpi is best to achieve optimal image quality on your customized phone case. 

Why can't I upload my photo or image?

Please be sure your file type if in JPG format and that you are using one of the supported browsers below: 

Chrome

Firefox

Safari

Internet Explorer 9+

SHIPPING: 

When will my order ship?

We strive for quality and details and we make all customized case to order. For orders shipping within the US, receive your case within 7-9 working days.  For orders shipping within Canada, you will receive your case within 10-14 days. 

NOTE: We will not be held responsible for items lost, stolen, or damaged during transit.

RETURNS: