FAQ

PAYMENT

Do you accept Paypal?

Yes, we accept PayPal

Do you accept credit cards?

Yes, we accept visa and master card.  

SHIPPING FOR PRE-MADE CASES

When will my order ship?

We use USPS Standard Shipping to transport our orders within the US. If you live in the US , you will receive your case within 2-7 working days of ordering. We use USPS First Class International Shipping to transport our orders outside of the US. If you live outside the US, you will receive your case within 7-18 days ordering. 

What if I need my case faster?

Please choose the express shipping option in the shipping section and you will receive your order within 1-3 days if you live in the US and 5-7 days if you live in Canada. Extra charges will apply for express shipping. 

Do you ship internationally?

Yes, we ship internationally. Please contact us at hello@sodacase.com for rates. 

Is Puerto Rico considered international shipping?

No, shipping to Puerto Rico cost the same as shipping within the US. All standard US First Class Mail applies.

How much does shipping cost? 

Shipping within the US with standard mail is free. For all other orders, it depends on your destination and your method of shipping. We ship using USPS standard mail and express mail. 

**Orders placed after December 16, 2014 will not be delivered before Christmas.**

PRODUCT

What material is the case made of? 

Our cap cases are made of hard durable plastic and our bumper cases are made of hard plastic with rubber for the bumper portion.

Is the print a decal or a sticker?

No, we print directly onto the plastic case with a unique printing process that does not fade, crack or peel off. 

What if I don't know what case to order for my Samsung smartphone?

Please email us at hello@sodacase.com if you are unsure of which case to order. Please provide us with your carrier name (AT&T, T-Mobile etc), phone model number (Samsung Galaxy S2 T989 etc.) and we will be able to let you know which correct case to order.

SHIPPING FOR CUSTOMIZED CASES

When will my order ship?

We strive for quality and details and we make all customized case to order. For US customers, you will receive your case within 7-10 working days.  For international customers, you will receive your case within 10-14 days. Some destinations require longer delivery times.  

What if I need my case faster?

Please choose the express shipping option in the shipping section. Extra charges will apply for express shipping.

Do you ship internationally?

Yes, we ship internationally. Please contact us at hello@sodacase.com for rates.  

How much does shipping cost? 

Shipping within the US with standard mail is free. For all other orders, it depends on your destination and your method of shipping. We ship using USPS standard mail and express mail. 

**Orders placed after December 16, 2014 will not be delivered before Christmas.**

RETURNS

What is your return policy?

For ready made designs: 

If you are unhappy with your case, please contact us within 30 days of receiving your case and provide a detailed explanation for the reason of your return. Please contact us at hello@sodacase.com to obtain approval for the return and further information. Once you receive an approval of the return, you will receive the exact same case with the exact same design as you returned or a refund, whatever was approved. Returns received without approval will not be accepted. 

If you are unsure which case fits your phone type, please email us at hello@sodacase.com before ordering so we can help you confirm which case fits your phone. 

For customized designs: 

Sorry we do not accept returns or refunds on customized cases. Each case is made to order so we cannot accept any returns if you want a different image on the case than you have ordered or if you want a different type of case. Returns are only allowed if there is a manufacturer defect. Please email hello@sodacase.com to make a claim. 

NOTE: We will not be held responsible for items lost, stolen, or damaged during transit.

USING THE CUSTOMIZATION PLATFORM: 

What are the file requirements for uploading my own photos and/or artwork?

All images must be in JPG format and less than 10 MB in size. Your photo or artwork should be high in resolution, 300 dpi is best to achieve optimal image quality on your customized phone case. 

Why can't I upload my photo or image?

Please be sure your file type is in JPG format and that you are using one of the supported browsers below: 

Chrome

Firefox

Safari

Internet Explorer 9+